Frequently Asked Questions

What is the check-in and check-out time?
Check-in time is between 3pm and 6pm and check-out time is between 10am and 11am.
Do you accept children?
Yes, we accept babies too. We charge for primary school students or older. Preschoolers who need bedding will be charged 3,000 yen plus tax per person per night.
Do you accept pets?
Pets are not allowed. There is a hotel for pets nearby. Please contact us in advance for details. We apologize for the inconvenience.
Do you accept credit cards?
We accept major credit cards including VISA, Mastercard, American Express, JCB, Diners Club and Discover.
Is there a smoking room available?
Smoking is prohibited in all our facilities including the guest room and garden. If you are a smoker please bring a portable ashtray to smoke outside of our facilities. Please be careful of fire as there are many historical wooden buildings in the village.
Is there a parking space?
An outside parking space is available free of charge. There is a space for one car right by the entrance too.
What is the nearest train station?
JR Kobuchizawa station. We are located about 20 minutes by taxi from the station.
Can we cook by ourselves?
Yes, there is a kitchen available in doma with all the seasonings. Using irori (sunken hearth) is prohibited as it requires fire management.
Can we bring in food and drinks?
Yes. Yamanashi local wine and craft beer are also available at Cafe yusan.
Can we request to change breakfast and irori (sunken hearth) dinner menu to vegetarian?
Yes. Please contact us in advance.
Can we decide to dine at “Terroir Ai to Ibukuro” on the day of our stay?
No. “Terroir Ai to Ibukuro” use is by advance reservation only. Please book a table from the website.